cik44 FAQ —
Answers to All Your Questions

There are two easy ways to reach cik44. First, the site's live chat feature — active 24 hours a day, 7 days a week, with instant responses. Second, you can email: [email protected]. For urgent issues, live chat gives you the fastest resolution.

To help a support agent assist you quickly, have the following ready in advance — your account username, registered mobile number, a description of the issue, and if applicable, the date and amount of the transaction. Having this on hand makes it easier to identify and resolve the issue faster.

Yes, cik44's support team assists in both Bengali and English. Our agents speak in plain, familiar language with Bangladeshi players in mind, so there is no chance of misunderstanding.

Absolutely. cik44's support service runs 7 days a week, 24 hours a day — including Eid, Puja, and any other holiday. Open live chat and an agent will be ready. If you email, you will get a reply as quickly as possible.

Send your email to [email protected]. Write a clear subject line such as "deposit issue" or "account verification" — this helps route your message to the right team faster and reduces the time it takes to get a resolution.

The main purpose of verification is to keep your account secure and ensure that your funds are returned to the rightful owner. It helps prevent fraud and unauthorized transactions. Once verification is complete, you will not need to repeat it in the future.

Verification is typically requested before your first large withdrawal or during an account review for security reasons. In some cases, the support team may ask for documents shortly after registration. Having them ready in advance speeds up the process.

A National ID card (NID) is the most widely accepted document. A passport or driving licence can also be submitted. The document photo must be clear and legible — blurry or obscured images are not accepted. A utility bill or bank statement may also be required for address verification.

Yes, this is very important. The name registered on your cik44 account must exactly match the name on your bKash, Nagad, or Rocket account. If the names do not match, your withdrawal may be held or additional verification may be required.

The support team will let you know the reason for rejection via email or live chat. In most cases, improving the quality of the document resolves the issue — resubmit a clear photo taken in good lighting. If the rejection was due to a name mismatch, use the correct payment account or contact support for guidance.

The minimum deposit amount is ৳500 for any payment method. This same limit applies to all three methods — bKash, Nagad, and Rocket. Deposits of ৳500 or more will be processed successfully.

First, confirm in your payment app that the transaction was successful. If it was, wait a few minutes as there can sometimes be a slight delay. If the funds still have not arrived, contact live chat with your transaction ID or reference number — the support team will look into it promptly.

cik44 itself does not charge any fee on deposits. However, your mobile wallet service provider (bKash, Nagad, or Rocket) may deduct a small charge according to their own policy. That is governed by your wallet's own terms, outside of cik44.

Log in to your cik44 account, go to the deposit page, and select Nagad as the payment method. Enter the amount and follow the instructions shown. Complete the payment via the Nagad app or USSD code. A minimum deposit of ৳500 is required.

On the deposit page, select bKash, enter the amount, and send the payment to the cik44 bKash number shown on screen. Use the "Send Money" option and enter what is requested in the reference field. After payment, save the transaction ID — you may need it later. The minimum amount is ৳500.

The minimum withdrawal amount is ৳500, and this is the same across all methods — bKash, Nagad, and Rocket. Withdrawal requests below this amount are not processed. Only submit a withdrawal request when the amount is ৳500 or more.

At cik44, withdrawals are generally completed within 15 minutes to 2 hours. If your verification is in order and your name details match, funds arrive within this timeframe in most cases.

There are a few common reasons for a pending status — account verification is incomplete, wagering conditions have not been met, or there is a discrepancy in the payment method details. If the request has been pending for more than 2 hours, contact live chat with your withdrawal ID and you will get a quick resolution.

Yes, withdrawals at cik44 are processed 7 days a week, 24 hours a day. Even at night or on days off like Friday and Saturday, withdrawals are generally completed within 15 minutes to 2 hours. The support team is also active during those times.

cik44 has a total of 5 VIP levels. In order: Bronze (up to 0.3% weekly cashback), Silver (up to 0.6%), Gold (up to 0.9%), Platinum (up to 1.2%), and Diamond (up to 1.5% weekly cashback). Higher levels come with more benefits.

VIP levels advance through regular play and staying active. The more time you spend actively on the platform and enjoying games, the faster you can reach the next level. No specific turnover threshold is published — your account's overall activity is taken into account.

VIP members enjoy weekly cashback, priority support, and exclusive promotional offers. At higher levels (Platinum and Diamond), there may also be a dedicated personal account manager and invitations to special events. Benefits increase with each level.

Each week, a set percentage of your net losses is returned to your account as cashback. The rate depends on your VIP level — from up to 0.3% at Bronze to up to 1.5% at Diamond. Cashback is generally credited at the start of each week.

VIP levels depend on activity. If you are inactive for an extended period, your level may be reviewed. However, playing regularly makes it easy to hold on to the level you have earned. Contact cik44's support team for more details.