cik44's Privacy Policy

cik44 is a trusted online gaming platform committed to providing a safe and enjoyable experience for users in Bangladesh. This Privacy Policy ("Policy") provides a clear and detailed description of how your personal information is collected, processed, stored, used, and kept secure.

We believe your privacy is a fundamental right. That is why cik44 always handles your personal information with the utmost care and never sells or transfers it to third parties without your permission.

This policy covers the following: what types of information are collected, why they are collected, how long they are retained, who they may be shared with, and how you can maintain control over your information.

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When registering and using services on the cik44 platform, we may collect the following types of information:

2.1 Identity Information

• Full name and username
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID card or passport number (for identity verification where applicable)

2.2 Contact Information

• Mobile phone number
• Email address
• Residential address (if required)

2.3 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction dates and amounts

Note: cik44 never stores or requests your mobile banking PIN or password.

2.4 Technical Information

• IP address and Device ID
• Browser type and version
• Operating system
• Date, time, and session duration of site visits
• Page views and click data

2.5 Gaming Behaviour Information

• Game play history
• Bet amounts and outcomes
• Bonus usage information
• Preferred game categories

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cik44 collects and uses your information only for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Identity verification: To prevent fraud and ensure the security of the platform.
• Financial transactions: To correctly process deposit and withdrawal requests.
• Customer support: To properly resolve your questions and complaints.
• Responsible gaming: To identify addiction patterns and take protective measures.
• Technical improvement: To improve platform performance and the user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Security analysis: To prevent account hacking or unusual activity.

We do not use your information beyond the purposes listed above. If we ever need to use your information for a new purpose, we will inform you in advance and obtain your consent where required.

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The cik44 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that make your experience on the platform more refined and personalised.

4.1 Types of Cookies We Use

• Essential cookies: Necessary for the core functioning of the platform. Without them, the site will not work properly.
• Functional cookies: Help remember your preferences (language, game settings).
• Analytics cookies: Collect anonymous statistics about site usage to help improve the platform.
• Security cookies: Used to detect fraudulent activity and unauthorised access.

You can disable cookies from your browser settings. However, please note that disabling cookies may limit some features of the platform.

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cik44 does not sell or rent your personal information. However, information may be shared with third parties in certain circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket), technical support, and fraud prevention services. These partners may only use the information to provide specific services in accordance with our instructions.

5.2 Legal Obligations

Information may be disclosed when required by court order, a lawful request from law enforcement, or under applicable law.

5.3 Platform Security

Relevant information may be shared to investigate fraud, money laundering, or illegal activity against the platform.

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To ensure the security of your information, cik44 has implemented industry-standard technical and administrative safeguards:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure servers: Your data is stored in a secure and controlled environment.
• Access controls: Only authorised personnel can access specific data.
• Regular security audits: Cybersecurity audits are conducted regularly to identify vulnerabilities.
• Two-factor authentication (2FA): For added protection on your account.
• Staff training: All staff are trained on privacy protection.

However, no method on the internet is completely secure. While we strive to ensure the highest level of protection, we cannot guarantee the absolute security of your information.

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cik44 retains your information only for as long as necessary. Generally:

• Active account data: For the entire duration the account remains active.
• Transaction-related data: For the period required for financial record-keeping.
• After account closure: For a set period as required for legal, regulatory, or fraud investigation purposes.
• Technical logs: Generally short-term; deleted after security analysis.

Once the specified period has passed or the purpose for retention has been fulfilled, data is securely deleted or anonymised.

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As a cik44 user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. Upon a simple request, we are obliged to provide you with a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update the information as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, if there are legal obligations or ongoing disputes, it may not be possible to fulfil this request in full.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or analytics purposes. After receiving such a request, we will stop the relevant activity.

8.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used format.

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cik44 is for those aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we become aware that a minor has registered on the platform, their account will be closed immediately and all information will be deleted. If you believe a minor is using cik44, please notify us right away.

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The cik44 platform may integrate services from game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others. These third parties have their own privacy policies and may have their own data collection practices.

cik44 is not responsible for the privacy practices of third parties. We therefore recommend reading the privacy policy of any third-party service before using it.

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Our servers and service provider partners may be located in various countries. Your information may be transferred to a country where different data protection laws apply.

However, we ensure that adequate protections for your information are maintained in the event of such transfers — through contractual safeguards, encryption, and access controls.

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cik44 reserves the right to change or update this privacy policy from time to time. When changes are made:

• The updated policy will be published on this page.
• The "Last Updated" date at the top of the page will change.
• For significant changes, registered users will be notified by email or through the platform.

Continued use of the platform after an update will be taken to mean that you have accepted the revised policy. We therefore recommend reviewing this page regularly.

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If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact our support team. Our team is available 24/7 to assist you.